making a purchase:
Making a purchase could not be easier. Just
browse our catalogue, decide which item(s) you would like
to order - if you wish to see an enlarged image, double click
on the thumbnail picture. Then simply indicate how many of
the item(s) you wish to purchase in the relevant Quantity
box and click on the Add to cart button. After you
have completed your selection, click on Go to Payments
where you will be asked for the details we need, to be able
to satisfy your order.
We accept the following cards:
We do not charge extra for this service. If you are shopping
from North America or anywhere else, place your order and
your credit card company will convert the transaction to US
Dollars or your own local currency.
For your convenience you will find a currency converter courtesy of XE.com on the top bar of links above.
This will allow you to convert the UK £ sterling price
into your local currency for your information. However, please
note these amounts are approximate and are not necessarily
the exact amount debited by your credit card Company.
We strongly request that you pay via the totally secure on-line
payment system provided by Protx on this website. However,
if you are experiencing problems for whatever reason, please
contact us by e-mail or phone so we can make alternate payment
arrangements. Please be advised that giving your credit card
details by phone or e-mail is NOT secure, and whilst we will
make every effort to ensure secrecy we cannot be responsible
for details sent in this manner.
shipping and handling:
All orders for UK addresses are sent by Royal Mail recorded
delivery. To Europe and most other parts of the world the
goods are sent by airparcel post. When making payment for
the goods ordered, you will be asked for the delivery address.
The software will then automatically calculate the relevant
shipping costs, based on weight and destination, and add it
to the invoice. Please note that wherever possible we use
a service that requires a signature on delivery.
We aim to despatch your order as soon as possible. We will
normally send your order out to you within 3 to 4 working
days. In the event of a longer delay we will advise you by
e-mail, so please ensure we have your e-mail address. If you
have an urgent order please e-mail or phone us first to confirm
the stock position and whether we can meet your particular
If the item you have ordered is temporarily out of stock,
we will back order it for you. In such cases you will always
be emailed with the anticipated date of despatch. In the event
that this date is unacceptable you will have the option to
cancel your order for a full refund.
For all orders sent within the UK or the European Union,
17.5% Value Added Tax (VAT) will be added to the total. Orders
from all other countries are not subject to VAT and therefore
are VAT free. When completing your order our software will
automatically calculate whether VAT is applicable based on
the delivery address.
credit card security:
All credit card numbers are automatically encrypted by our
software when the order is placed. They are only decrypted
by the Protx computer. They are not held in clear text
on any web site.
We guarantee your satisfaction. In the unlikely event that
you are not delighted with any product you have purchased
please return it undamaged in its original packaging within
20 days for a full refund of the product price plus VAT
if applicable. All other refunds will be given at the discretion
of the Company Management.
See below for details on how to contact Chimo.
Chimodirect does not disclose your information to third parties.
However, cookies are used on this shopping site to keep track
of the contents of your shopping cart once you have selected
an item, to store delivery addresses if the address book is
used and to record your details if you select the 'Remember
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